The European Consumer Center in Spain (CEC-Spain) informs consumers that the airline Primera Air based in Riga, Latvia, has declared bankruptcy since last midnight on 1st October. As reported on the company's website (primeraair.com), all operations have been canceled and the usual information contact points (e-mail and telephone) are not operational. In this way, the European Consumer Center advises consumers to direct any correspondence with the airline to the following address:
PrimeraAir Nordic SIA
Gunara Astras iela 1c
However, the airline encourages consumers to visit his corporate website in the “next few days” to obtain more information. Likewise, consumers who have bought tickets through tour operators or agents should contact them to obtain more information or take possible actions.
Recommendations for passengers affected by the cancellation of their flights:
Consumers who have purchased their tickets to the airline should contact Primera Air directly. However, as of 4th October 2018, the airline has not offered information on its website regarding the measures and procedures they will adopt.
Furthermore, if the ticket is part of a package or has been purchased through a third party, consumers should contact the trip organizer.
In case the payment was made with a credit or debit card, it is recommended to contact your bank/card provider to try to obtain a chargeback.
And in those cases in which consumers have appropriate cover through the travel insurance, it is recommended to claim to the insurance company.
Recommendations for passengers who cannot return to their destination of origin:
Those passengers who have purchased the tickets directly from the airline and whose return trip has been affected by the bankruptcy must make their own arrangements in order to return to home. The European Consumer Center recommends to contact the insurance companies in order to claim reimbursement of any additional costs incurred as a result of the cancellation of the flight. Remember the importance of keeping the invoices for these expenses.
If the flights are part of a package or have been purchased through a third party, consumers should contact the travel organizer directly. In any case, the European Consumer Center informs consumers that they can always turn to the courts to enforce their rights.