The Director of the European Consumer Center of Germany, Bernd Krieger; the Director of the French Center, Bianca Schulz and the Head of the Spanish office, Pilar Biesa, along with different members of their teams, have met on 9, 10 and 11 July in the centers that these centers have in Kehl (Germany).
The visit was inaugurated with an institutional presentation that served to publicize the work that Spain is doing to help consumers with their cross-border claims against companies from the EU, Norway or Iceland. Subsequently, different work sessions were held to analyze the metholodogy of each of the centers. There, different opportunities arose in order to optimize resources and improve the efficiency of the service provided, especially in those sectors that gather a greater number of claims such as those related to air transport, car rental or online fraud.
About the European Consumer Centre
The European Consumer Centre in Spain (ECC Spain) is a project co-funded by the European Union and the Spanish Agency for Consumer Affairs, Food Safety and Nutrition (AECOSAN). Forms part of the ECC-Net (European Consumer Centre-Network) formed by a total of 30 European Consumer Centres from each of the 28 Member States of the EU, Norway and Iceland.
Since their creation in 2005, each of these centres offers free personalised information, assistance and advice to national consumers who have experienced problems with transactions carried out in another country of the ECC-Net. The objective is to help citizens understand their rights as consumers and enjoy all the benefits of belonging to a single market.
But that is not all. The European Centres also contribute to improving consumer policies and legislation, thanks to close collaboration with the different national and European authorities. Our commitment: to reinforce the trust of consumers in European cross-border purchases and to defend their rights.